A. REFUND & CANCELLATION POLICY (Detailed version of cancellation terms with specific scenarios, timelines, and refund processing methods)
B. PAYMENT SECURITY
- PCI-DSS compliant payment gateway
- 256-bit SSL encryption
- Secure payment partners (Razorpay, PayU, etc.)
- No storage of complete card details
- Two-factor authentication
- Fraud detection systems
C. COOKIE POLICY
- Types of cookies used (essential, analytics, marketing)
- Purpose of each cookie type
- How to manage cookie preferences
- Third-party cookies disclosure
D. CUSTOMER SUPPORT
- FAQ section covering common queries
- Live chat availability
- Email response time (24-48 hours)
- Phone support hours
- Emergency contact procedures
- Complaint escalation matrix
E. INVESTOR RELATIONS (if applicable)
- Company performance
- Financial reports
- Corporate governance
- Shareholder information
F. CORPORATE TRAVEL SOLUTIONS
- myBiz portal for businesses
- Corporate booking benefits
- GST invoice facility
- Credit facilities
- Dedicated account manager
- Expense management tools
G. BECOME A PARTNER
- Travel agent franchise opportunities
- Hotel listing program
- Affiliate program
- Commission structures
- Partner support
H. CSR & SUSTAINABILITY
- Responsible tourism initiatives
- Community engagement programs
- Environmental commitments
- Support for local communities
- Sustainable travel options
I. TRAVEL INSURANCE
- Coverage options
- Why travel insurance matters
- Claim process
- Insurance partners
- Country-specific requirements
J. VISA SERVICES
- Visa assistance for 50+ countries
- Document requirements
- Processing times
- Service charges
- Visa interview preparation
H. BLOG/TRAVEL GUIDES
- Destination guides
- Travel tips
- Budget travel advice
- Cultural insights
- Seasonal recommendations
- Lucknow traveler stories
I. SITEMAP XML and HTML sitemaps for easy navigation and SEO
N. ACCESSIBILITY STATEMENT
- Website accessibility features
- Assistance for travelers with disabilities
- Wheelchair-accessible tours
- Special needs accommodation